Returns Policy

 

Returns - Right to Cancel: 

You have the right to cancel the purchase of goods within 5 working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under a duty to retain them and take reasonable care of them. You must notify us of your intention to return the goods and return them at your own expense to the address we provide to you.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once the goods have been received in good condition (unused and the inner packaging of each six-pack unopened) we will refund the purchase price of the goods to you as soon as possible and in any event within 30 days.

You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.

 

Returns - Faulty or damaged goods: 

If goods received are faulty or have been damaged, we will either replace the goods free of charge or refund the cost of goods and the shipping costs incurred. You must notify us of visible faults or damage within 5 days of receiving the product. We will require proof of damage (photographic evidence usually suffices) so that we may report the damage to our service providers.

 

Export Restrictions: We will only ship orders placed through this website to physical addresses within New Zealand. If you require delivery to another country visit www.acmecups.com or contact us and we will let you know the best way for you to access our cups.  

Acme & Co designs robust and beautiful
cups for the specialty coffee market

Want to be kept up to date?

Sign up successful!